Returns and exchanges policy

Returns or exchanges may be requested within three (3) days of purchase if the product is in original condition, fully sealed in its original packaging, and includes all accessories, manuals and the original box.

This store accepts cash on delivery only, and accepted returns are refunded in cash.

After the initial return period, exchanges are allowed within fourteen (14) days of purchase for products in the same category or of higher value, with the price difference applied. Cash refunds are not permitted after the first three days.

Non-returnable and non-exchangeable items include, without limitation: mobile phones and laptops; cameras, printers and screens; headsets, accessories, storage devices and memory cards; software, games and digital products; and products with physical damage, misuse or unauthorized handling.

Verified manufacturing-defect claims are subject to inspection and approval by SmartBuy’s technical team, and the product must be unused. Restocking fees may apply depending on product condition. Promotional and discounted items may have special conditions.

Customers are responsible for backing up personal data before returning or submitting a device for service. SmartBuy is not responsible for data loss.

Returns and exchanges are not processed after 5:00 PM and are not accepted on official holidays or Fridays.