Privacy policy

SmartBuy collects information needed to operate the store and provide services, including name, address, phone number, email, order details, communications, device information and usage data. Information is collected directly from customers, automatically during store use, and from service providers where necessary.

Information is used to fulfil orders, deliver products, provide customer support, manage accounts and returns, improve the store, maintain security, prevent fraud and meet legal obligations. It may also be used for marketing communications, with an option to unsubscribe.

Information may be shared with service providers supporting store operations, hosting, delivery and analytics, when legally required, or with customer consent. Personal information is not sold.

Reasonable safeguards are used, but no transmission or storage method is completely secure. Information is retained as needed to provide services, meet legal obligations and resolve disputes.

Customers may request access, correction, deletion or portability of their information and manage communication preferences by emailing info@smartbuy.jo. Identity verification may be required.

The store is not directed at children and SmartBuy does not knowingly collect their information. Information may be processed outside the customer’s country of residence subject to applicable safeguards. Policy updates are posted on the privacy page with the revision date.